Terms & Conditions

Realize Fit On Demand T&Cs

Realize Fit On Demand T&Cs

Realize Fit on Demand is a platform that delivers on demand workouts (the Sessions) directly to your home

By accessing the Realize Fit on Demand website (realize-fit-on-demand.co.uk) (the Website) and/or using the Realize Fit on Demand subscription Service (as defined below), the user must agree to be bound by these terms and conditions, and read our disclaimer.

REALIZE FIT ON DEMAND TERMS AND CONDITIONS

1. AGREEMENT

1.1. These terms and conditions (the Terms) are the terms on which the Website and the Service may be made available to you from time to time. By accessing the Website and/or using the Service you agree to be bound by these Terms. If you do not agree to any of these Terms, then please do not use the Website or the Service.

1.2. You should keep a copy of these Terms for your future reference. We will not file a copy of these Terms in respect of our agreement with you.

1.3. These Terms are only available in the English language.

1.4. Please note that in order to subscribe to the Service you must be aged 18 years or older.


2. THE SERVICE

2.1. In using the Service, you will be entitled, subject to these Terms, to access features, materials and content made available by us via the Website (the Content) on your PC, laptop, or any other authorised device capable of hosting the Website and/or the Content, which may include iPads, mobile devices and web-enabled devices (each a Device), provided that such Device meets the minimum system requirements referred to in Section 3 below (the Service).

2.2. We reserve the right to change, suspend, remove or disable access to any Content or other materials on the Service and/or Website at any time without notice.

2.3. To maximise your enjoyment of the Service and/or the Website from time to time we will need to fix bugs, install updates and carry out general diagnosis and maintenance. We will endeavour to operate scheduled maintenance during periods where we anticipate low levels of online use. We will also need to be able to do emergency maintenance and/or suspend access to the Service where, in our reasonable discretion, we see the need to do that. We will use reasonable endeavours to have the Service and/or the Website (as applicable) available again as soon as practicable. 

2.4. We do not guarantee that the Website and/or the Service, or any of the Content, is virus free. We strongly recommend that you install virus protection software on your Device.

2.5. Please contact us at hello@realize-fit-on-demand.co.uk should you have any problems accessing any of the Content available on the Website.


3. TECHNICAL REQUIREMENTS

3.1. To be able to use the Service you will require an internet connection speed of at least 1Mb with a recommended speed of at least 3Mb.

3.2. It is your responsibility to ensure that you can comply with any technical requirements that must be met for you to be able successfully to access the Website and/or to use the Service. We accept no responsibility for any lack of functionality of the Website and/or for any failure to provide the Service that is due to your equipment (including, but not limited to, your computer, internet connection, operating system or settings and software).

3.3. We may from time to time amend the technical requirements required to receive the Service. It is your responsibility to ensure that your Device (as defined above) fulfils any minimum technical requirements set out on the Website or in these Terms.

3.4. Please note that we may make upgrades to the Website from time to time. These upgrades may be needed to access Content or to take advantage of any new features of the Service which we may make available. 

3.5. You acknowledge that the availability of the Website and/or the Service may be affected by internet traffic congestion or by other network, ISP, electronic or other communication problems or failures and that we are not responsible for the unavailability of any Content due to any such congestion, problem or failure.


4. REGISTRATION, PASSWORDS AND SECURITY

4.1 Please note that in order to register an account you must be aged 18 years or over, and be fully able and competent to enter into these Terms, and abide by and comply with these Terms.

4.2 In order to use the Service via the Website you are required to register a personal account via the Website.

4.3 To register your account you will be required to provide your email address and a password and to enter other information that we may ask for on our registration form such as (but not limited to) your first and last name and billing information (Registration). You should ensure that the password you choose is unique to your use of the Service and not the same password that you use for other services. Your personal information will be processed in accordance with our Privacy Policy.

4.4 We reserve the right to refuse to allow any user to register for the Service for any reason.

4.5 When we receive your Registration details and we accept your application to use the Service, we will send you an email confirming your Registration details and the details of your subscription. Your use of the Service will be deemed to have started when we send this confirmatory email.

4.6 You shall ensure that the details you provide at Registration are accurate and kept up to date. You can change the details you provide at Registration at any time via the Website however you will not be able to change the details of any Promotional Code and such Promotional Code may only be used once. If you would like us to cancel your Registration with our Service (which you may do so at any time) please see Section 11 below.

4.7 You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website or the Service and we will not be responsible for losses suffered by you where your password or user name is used by someone else to access the Website and/or the Service.


4.8 You can access your account at any time on the Website. You can update your account including your personal details via the Website.


5. YOUR PROMISES TO US

5.1 You confirm that:

(a) you are aged 18 years or over at the time you register for the Service, and are fully able and competent to enter into these Terms, and abide by and comply with these Terms; 

(b) all information and details provided by you to us (including on Registration) are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time by amending your account details on the Website); 

(c) you confirm your ‘fit to participate’ disclaimer to be true and up to date in all respects and at all times; and

(d) you will comply with the restrictions on your use of the Website and the Service as set out in these Terms.

5.2 You agree to compensate us against the reasonable costs we incur in defending claims or legal proceedings brought against us by any other person as a result of your breach of these Terms (and that may include money we pay to them to settle claims).

5.3 If we take legal action against you for any breach of these Terms and a court makes an award in our favour, you will be responsible for all costs allowable by the courts.

 

 

6. YOUR CONDUCT

6.1. You agree that you will not:

(a) use the Website and/or the Service in any way that may lead to the encouragement, procurement or carrying out of any criminal activity or for any other unlawful purpose;

(b) use the Website and/or the Service in any way that interrupts, damages, impairs or renders the Website or the Service less effective;

(c) use the Website and/or the Service for any purpose other than your personal use;

(d) use the Website and/or Service to transmit or otherwise disseminate any content which is defamatory, obscene, in breach of copyright, vulgar or indecent or which may have the effect of being harassing, threatening, abusive or hateful or that otherwise degrades or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability:

(e) use the Website and/or the Service to advertise or promote third party or your own products or services, including (but not limited to) by way of the distribution of 'spam' email;

(f) transfer files that contain viruses, trojans or other harmful or malicious programs and/or software;

(g) share access with others, access or attempt to access the accounts of other users or to penetrate or tamper with or attempt to penetrate or tamper with the Website and/or Service security measures including digital rights management (DRM) technology protecting the Content or the Service;

(h) reverse engineer, decompile (apart from where necessary for the purposes of interoperability), modify, copy or make backups of any of the software used in the provision of the Website and/or the Service, or attempt to do any of the foregoing; or

(i) other than with our express permission, copy, scrape, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, perform, communicate to the public or distribute in any way, all or any portion of: (i) the Service or (ii) Content on or made available via the Website, in each case other than for your own personal use or otherwise than in accordance with these Terms.

6.2. We reserve the right to suspend, restrict or cancel your access to the Website and/or the Service at any time without notice if we have reasonable grounds to believe that you have breached any of the restrictions contained in these Terms. This suspension or cancellation (as applicable) shall be in accordance with Section 12 below. This shall not limit our right to take any other actions against you that we consider appropriate to defend our rights or those of any other person.

 

7. FIT TO PARTICIPATE DISCLAIMER

 

7.1. You acknowledge that some of the Sessions may be physically demanding and you understand that it is your responsibility to consult with your doctor prior to participating in the Sessions to ensure that you are fit and well enough to take part and that your participation in the Sessions will not pose any unusual or serious risks to your health and well-being. By accessing our Services and taking part in any of the Sessions you warrant and represent that you are fit and healthy to take part in the Sessions, as per our Disclaimer.

 

7.2. You hereby waive, release, covenant not to claim, and discharge us from any and all claims arising out of your participation in any of the Sessions. 

 

8.  RIGHTS GRANTED AND RIGHTS RESERVED

 

8.1. These Terms apply to all users of and visitors to the Website and the Service. We reserve the right to discontinue any aspect of the Website and/or the Service at any time

 

8.2. The content on the Website, including without limitation, the Content and any text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like and the trademarks, service marks, logos, branding or any other intellectual property rights contained therein are owned by or licensed to us.
 

9. PROMOTIONS

 

9.1.We may offer free promotional periods for the Service from time to time, enabling new subscribers to subscribe to the Service without paying a subscription fee during the free promotional period (Free Period). Any Free Period which we may offer you shall be subject to these Terms. Any such offer of a Free Period shall be entirely at our discretion. Please note that unless otherwise stated, Free Period offers are only available to new subscribers and cannot be used in conjunction with any other promotion or offer (including any Promotional Code). If you have previously received a Free Period or other promotion, you may not be entitled to receive a further free promotional offer. Please contact us if you are not sure if you are entitled to a promotional offer or not. You may cancel your subscription during your Free Period in accordance with Section 11 of these Terms. If you do not notify us of your intention to cancel before the end of the Free Period, you will be charged a subscription fee for the following month, and each subsequent month you remain a subscriber.

9.2. Any use of a Promotional Code will be subject to these Terms and also the terms of the voucher/communication containing the Promotional Code. In the event of a conflict between these Terms and the terms of the voucher/communication containing the Promotional Code, Free Period or other offer (Offer Terms), the Offer Terms will apply.

10. CHARGES AND PAYMENT

10.1. The charges payable for the Service are as set out on the Website at the time you subscribe for the Service, and may be varied by us from time to time on reasonable notice to you.

10.2. The charges for the Service will be payable by you to us monthly in advance, except in respect of any free periods you are entitled to receive having redeemed a valid Promotional Code or Free Period offer. Your first payment shall be debited on the date of your Registration from your bank account or charged to your payment card using the account details you supplied. Each subsequent monthly charge shall be debited from your account on the same billing date as the initial month of Registration until such time as you cancel your subscription to the Service in accordance with Section 11 below or we cancel your subscription in accordance with Section 12 below. 


10.3. The charges for the Service include VAT or other sales taxes, if applicable. If your payment card processor or company imposes handling charges (as provided for in their terms of use) we may add such charges to the total charge you pay for the Service. By providing us with your payment card details you are specifying the country of issue as your country of residence for tax purposes.

10.4. We will make every effort to ensure that our charges for the Service appear correctly on the Website, however we will not be obliged to honour prices that are the result of obvious errors or mistakes.

 


11. CANCELLATION BY YOU

11.1. You may cancel your subscription to the Service at any time by logging into “My Account” and cancelling your subscription the Service

11.2 If you have subscribed to the Service using a Promotional Code or as part of a Free Period offered by us as described in Section 9 of these Terms, the following cancellation provisions apply:

11.3 if you cancel your subscription during your trial period, your free period will terminate.

11.4 If you cancel your subscription to the Service after your free period, you will continue to receive the Service until the end of your current subscription month. You must provide atleast 14 working days notice of cancellation to ensure you will not be charged the subscription fee for the following subscription month (or any subsequent month until you re-subscribe).


 

12. SUSPENSION OR CANCELLATION BY US

12.1. If you breach any of the Terms we may immediately suspend your account and your access to the Service.

11.2. In addition, we reserve the right to cancel our provision of the Service to you if we no longer provide the Service.

12. PRIVACY

12.1. For more information on how we process your personal data and who we share it with, please read our privacy policy.

12.2. We will comply with any applicable law or binding court order requiring or directing us to disclose the identity of and/or to locate anyone for the prevention or detection of crime or the apprehension or prosecution of offenders. There may be other circumstances in which we may be required by law to disclose information about you or your use of the Website and/or the Service.

 


13. CHANGES TO THESE TERMS

13.1. We may change these Terms at any time either by giving you notice or by publishing the modified Terms on the Website. It is your responsibility, however, to review these Terms as amended by us from time to time. If any amendment to these Terms is unacceptable to you, your only recourse is to cease using the Service and visiting the Website. Your use of the Service and/or subsequent visitation of the Website following any amendment of these Terms will signify your agreement to and acceptance of its revised terms.


14. DISPUTES
14.1. We will do our best to resolve any disputes in relation to these Terms. By using the Website and the Service you agree that the laws of England and Wales shall apply in relation to any disputes between us.

These Terms and Conditions were last updated on 29 January 2021